Return, Exchange & Refund Policy – Stardom Enterprises

At Stardom Enterprises, we’re committed to delivering premium fashion that blends modern style, comfort, and quality. Every piece is designed with care, but we understand that sometimes an exchange or return may be needed. Our aim is to provide a seamless and transparent process for all our valued customers.


🔁 Exchange & Return Process

We offer an easy and customer-friendly return/exchange policy for apparel purchased through Stardom.


Please keep the following points in mind:

  1. Return requests must be initiated within 48 hours of receiving your order.
  2. Exchange requests must be made within 10 days of delivery.
  3. Accessories such as wallets, belts, ties, and perfumes are not eligible for return or exchange.
  4. We allow partial returns, but sets or combos (e.g., coordinated suit sets) must be returned as a whole.


📹 Note: We highly recommend recording an unboxing video while opening your package. This helps us validate claims related to damage, missing items, or incorrect deliveries.


📌 Return & Exchange Conditions

  1. Returned items must be unused, unwashed, unaltered, and in original packaging with all tags intact.
  2. Items labeled “No Return” must be returned with the tag undisturbed to be eligible for processing.
  3. Exchanges are only allowed for items of the same or higher value.
  4. Return pickups are subject to courier service availability in your area.


❌ Order Cancellation

  • Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
  • To cancel, visit the ‘My Orders’ section on our website/app.
  • In case a product becomes unavailable after you’ve placed your order, our team will contact you within 2 working days to offer an alternative or process a refund.


💳 Refund Policy

Refunds are only applicable in the following cases:

  • Damaged or defective product
  • Wrong item delivered
  • Product lost in transit


Refunds are not eligible in cases such as:

  • Minor color or print variation
  • Used or damaged returns
  • Late return initiation beyond the specified timeframe


🕐 Refund Timeline:
Refunds will be initiated within 10–15 working days after the returned item passes our quality check. The amount will be credited back to your original mode of payment.

return policy