Return, Exchange & Refund Policy – Stardom Enterprises
At Stardom Enterprises, we’re committed to delivering premium fashion that blends modern style, comfort, and quality. Every piece is designed with care, but we understand that sometimes an exchange or return may be needed. Our aim is to provide a seamless and transparent process for all our valued customers.
🔁 Exchange & Return Process
We offer an easy and customer-friendly return/exchange policy for apparel purchased through Stardom.
Please keep the following points in mind:
- Return requests
- Exchange requests
- Accessories
- We allow
📹 Note: We highly recommend recording an unboxing video while opening your package. This helps us validate claims related to damage, missing items, or incorrect deliveries.
📌 Return & Exchange Conditions
- Returned items must be
- Items labeled
- Exchanges are only allowed for items of the same or higher value.
- Return pickups are subject to
❌ Order Cancellation
- Orders can be cancelled
- To cancel, visit the
- In case a product becomes unavailable after you’ve placed your order, our team will contact you within
💳 Refund Policy
Refunds are only applicable in the following cases:
- Damaged or defective product
- Wrong item delivered
- Product lost in transit
Refunds are not eligible in cases such as:
- Minor color or print variation
- Used or damaged returns
- Late return initiation beyond the specified timeframe
🕐 Refund Timeline:
Refunds will be initiated within 10–15 working days after the returned item passes our quality check. The amount will be credited back to your original mode of payment.